Canvas Terms and Conditions
Studio One Noosa Canvas Club
Membership, Rewards & Delivery Terms and Conditions
1. About Canvas Club
Canvas Club is operated by Studio One Noosa, ABN 86 335 885 276, located at 10/64 Gateway Drive, Noosaville QLD 4566.
By joining Canvas Club, you agree to these terms and conditions. These terms apply to Canvas Club membership and eligible purchases, alongside our Privacy Policy and applicable website purchasing terms. If there is a conflict concerning club benefits, these Canvas Club terms apply.
2. Free Membership
Membership is free, with no joining fee or annual subscription.
To join, register using a valid email address. Use the same customer account when purchasing so your membership and rewards can be correctly recorded.
Please keep your contact and delivery details up to date. Membership and reward balances are personal to the registered member and cannot be transferred.
3. Eligible Products
Canvas Club benefits apply to products offered in the Canvas, Paints & Supplies collection on the Studio One Noosa website, including blank canvases, timber float frames and canvas/frame combinations.
Original artworks, fine art prints, auction purchases, gift cards and services outside this collection are excluded.
Benefits apply to eligible purchases made after joining. Previous purchases do not earn rewards.
4. Earning Club Rewards
Members earn 10% of the eligible purchase amount as Canvas Club credit towards future eligible purchases.
Rewards are calculated on the amount paid for eligible products, including GST, after discounts and redeemed club credit. Delivery charges, optional service fees and amounts paid using club credit do not earn rewards.
For example, paying $300 for eligible products earns $30 in club credit.
Rewards are issued after payment has been received in full and the eligible products have been fulfilled. If an order is dispatched in stages, rewards may be issued separately.
For purchases paid through an approved third-party payment provider, payment is considered received when the provider confirms payment to Studio One Noosa. The customer’s repayment arrangements remain with that provider.
5. Redeeming Club Credit
Club credit can be accumulated and redeemed towards future purchases from the eligible collection.
There is no minimum redemption amount. Credit cannot be applied retrospectively or used on the purchase that earned it.
Credit may cover all or part of an eligible purchase. Any unused balance remains available for future eligible purchases.
Credit is not redeemable for cash, cannot be transferred to another person and cannot be used to purchase gift cards.
Club credit has no expiry while the program continues, subject to the program closure provisions below.
Members must use their registered account and follow the redemption instructions displayed on our website.
6. Monthly Member Specials
Members may access monthly specials on selected products, sizes or combinations.
Each special will state its applicable price, offer period and any quantity limits or additional conditions. Specials are subject to availability.
Unless expressly stated otherwise with the offer, members earn 10% credit on the discounted amount paid and receive free standard delivery on eligible purchases, subject to Section 9.
Any restrictions on combining a special with other promotional discounts will be displayed with the offer.
7. Prices and Payment
Prices are displayed in Australian dollars and include GST unless expressly stated otherwise.
Product prices may change before an order is placed. Price changes do not affect orders already accepted and paid for.
Payment must be completed before products are dispatched. Third-party instalment or finance options, where offered, are subject to the provider’s eligibility requirements, approval and separate terms.
8. Availability and Production Times
While we aim to keep most products in stock, some items require ordering, assembly or production.
Please allow approximately two weeks for items requiring production or ordering to be ready for dispatch, plus delivery time. This estimate runs from receipt of payment and confirmation of any required specifications.
In-stock items may be dispatched sooner. We will contact you if a longer timeframe is expected.
If an item becomes unavailable after ordering, we will discuss the available options with you, including an alternative, an agreed revised timeframe or a refund for the unavailable item. We will not substitute products without your agreement.
9. Free Australia-Wide Delivery*
Canvas Club members receive free standard delivery within Australia on eligible products, with no minimum spend, including when club credit is redeemed, subject to freight availability.
While we endeavour to provide free delivery to all Australian locations, suitable freight services may not be available for certain destinations or oversized items. If we cannot arrange a suitable freight service, we will contact you to discuss alternatives. If no suitable arrangement can be agreed, we reserve the right to cancel the affected order and provide a full refund of all amounts paid, including restoration of any club credit used.
Orders containing products outside the eligible collection may attract delivery charges for those other items. Any charges will be shown or agreed before despatch.
Orders may be dispatched from our Noosaville gallery or directly from our supplier. Products may arrive in separate deliveries.
Free standard delivery does not include optional express services, installation or specialised placement within a property. Any requested additional services and associated charges will be agreed before proceeding.
*Free delivery is subject to the eligibility, freight availability and delivery conditions set out in these terms and conditions.
10. Delivery Addresses and Access
Please provide a complete delivery address, contact number and any relevant access instructions.
Large canvases and frames require a suitable street address and may not be deliverable to PO boxes or parcel lockers. We will contact you if alternative arrangements are needed.
If an address cannot be serviced by our usual courier, we will discuss an alternative delivery arrangement with you. If we cannot provide the included delivery service and no alternative is agreed, you may cancel the affected items for a full refund. Studio One Noosa may also cancel and refund the affected order in accordance with Section 9.
If incorrect address details or a missed agreed delivery cause an additional delivery attempt, we may ask you to cover the reasonable additional cost. This does not apply where the issue was caused by us or our delivery provider.
11. Delivery Timing and Problems
Delivery time is additional to production and dispatch time. Timeframes vary by location, product size and courier availability.
Estimated arrival dates are not guaranteed delivery dates. We will advise you of significant delays that come to our attention and assist with delivery enquiries.
If your order arrives damaged, is incomplete or does not arrive, please contact Studio One Noosa promptly. Photographs of the product and packaging, where available, will help us resolve the issue.
A delay in reporting does not remove any rights you have under Australian Consumer Law. You do not need to resolve a claim with our supplier or courier yourself.
12. Product Specifications and Custom Orders
Please check product dimensions, canvas type, frame depth, finish and quantities before ordering. Canvas measurements generally refer to the canvas itself; an outer float frame increases the overall dimensions.
Natural timber grain and colour can vary. Screen settings may also affect how colours appear online. These variations do not excuse products that are faulty or materially different from their description.
For custom orders, we will confirm the required specifications before production.
Contact us promptly if you need to change or cancel an order. We will accommodate requests where reasonably possible. Changes may not be possible once custom production has started. Any agreed cancellation charges will reflect reasonable, unrecoverable costs and will not affect your statutory rights.
13. Returns, Refunds and Reward Adjustments
Our published Returns Policy applies to change-of-mind requests. Change-of-mind returns for custom-made items require our agreement.
These conditions do not limit your rights concerning faulty, damaged, incorrectly supplied or misdescribed products.
Rewards earned on cancelled or refunded products will be reversed. For partial refunds, the adjustment applies only to the refunded products.
If the associated rewards have already been spent, the adjustment may be offset against future reward earnings. It will not reduce a refund you are entitled to under Australian Consumer Law.
Where club credit was used to purchase a refunded item, the relevant credit portion will be restored. Any monetary refund will be processed through the applicable payment method, subject to your legal rights.
14. Account Errors and Misuse
If you believe your rewards balance is incorrect, contact us with the relevant order details so we can investigate.
We may correct demonstrable errors, remove duplicate rewards or reverse rewards earned through fraudulent transactions. We will explain material adjustments to the member.
Where reasonably necessary to investigate suspected fraud or misuse, we may temporarily restrict an account. Legitimately earned rewards will not be forfeited solely because an account is under review.
15. Privacy and Communications
We use membership information to administer Canvas Club, process orders, track rewards and provide account communications in accordance with our Privacy Policy.
Relevant information may be shared with service providers that support these activities, including our ecommerce platform, rewards provider, suppliers and delivery providers.
Marketing emails, including monthly specials, are subject to your marketing preferences. You may unsubscribe from marketing at any time without losing your membership or legitimately earned rewards.
Essential order and account communications may continue.
16. Changes to the Program
We will provide at least 30 days’ notice of material changes that reduce member benefits.
Changes will apply prospectively and will not retrospectively reduce the dollar value of legitimately earned credit or alter accepted orders.
If Canvas Club closes, we will provide at least 90 days’ notice and a reasonable opportunity to redeem outstanding credit.
17. Ending Your Membership
You may end your membership by contacting us.
Before closing your account, we will explain any remaining reward balance and give you an opportunity to redeem it. Unsubscribing from marketing does not close your membership.
18. Australian Consumer Law
Our products and services come with consumer guarantees under Australian Consumer Law that cannot be excluded.
Nothing in these terms excludes, restricts or replaces those rights, including any entitlement to a repair, replacement, refund or other remedy.
19. Contact Us
For membership, rewards, product or delivery enquiries:
Studio One Noosa
10/64 Gateway Drive
Noosaville QLD 4566
Email: hello@studioonenoosa.com.au
Phone: 0481 155 287
Website: studioonenoosa.com.au